Reliable Taxi Services You Can Trust

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Terms of Service

1. Service Agreement

By booking transportation services with Travel Trust Taxis Ltd, you agree to these terms and conditions. Our services include airport transfers, business transport, city tours, and general taxi services within London and surrounding areas.

2. Booking and Payment

Bookings can be made via phone, email, or our website. Payment is due upon completion of service unless prior arrangements have been made. We accept cash, credit cards, and corporate accounts.

3. Cancellation Policy

Cancellations must be made at least 2 hours in advance for standard bookings and 24 hours for airport transfers to avoid cancellation charges.

4. Liability and Insurance

Travel Trust Taxis Ltd maintains comprehensive commercial insurance. Our liability is limited to the cost of the journey. Passengers are advised to maintain their own travel insurance.

5. Passenger Responsibilities

Passengers must provide accurate pickup information, be ready at the designated time, and treat drivers and vehicles with respect. No smoking, excessive alcohol consumption, or illegal activities are permitted.

6. Disputes

Any disputes will be handled under UK law and jurisdiction. We aim to resolve all complaints within 7 business days.

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Privacy Policy

Data Controller

Travel Trust Taxis Ltd, 45 Victoria Street, London SW1H 0EU, United Kingdom is the data controller for personal information processed in connection with our services.

Information We Collect

We collect personal information necessary to provide transportation services including: name, phone number, email address, pickup and destination locations, and payment information.

How We Use Your Information

Your information is used to: provide transportation services, process payments, communicate about bookings, improve our services, and comply with legal obligations.

Data Sharing

We do not sell or rent personal information. We may share information with payment processors, regulatory authorities when required by law, and service providers who assist in our operations.

Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations, typically 7 years for financial records.

Your Rights

Under GDPR, you have rights to: access your data, rectify inaccuracies, request erasure, restrict processing, data portability, and object to processing. Contact us at [email protected] to exercise these rights.

Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

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Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website usage.

Types of Cookies We Use

Essential Cookies

Required for the website to function properly, including security features and basic navigation.

Performance Cookies

Help us understand how visitors interact with our website by collecting anonymous statistical information.

Functionality Cookies

Remember your preferences and choices to enhance your user experience.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Third-Party Cookies

We may use third-party services like Google Analytics that place cookies on your device. These are governed by their respective privacy policies.

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DMCA Policy

Digital Millennium Copyright Act Compliance

Travel Trust Taxis Ltd respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

Copyright Infringement Claims

If you believe content on our website infringes your copyright, please provide:

• Your physical or electronic signature
• Description of the copyrighted work claimed to be infringed
• Description of the allegedly infringing material and its location
• Your contact information
• Statement of good faith belief that use is not authorized
• Statement that the notification is accurate and you're authorized to act

DMCA Agent Contact

Send DMCA notices to:
Travel Trust Taxis Ltd
DMCA Agent
45 Victoria Street
London SW1H 0EU, United Kingdom
Email: [email protected]

Counter-Notification

If you believe content was wrongly removed, you may file a counter-notification following DMCA procedures.

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GDPR Compliance

General Data Protection Regulation Compliance

Travel Trust Taxis Ltd is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR).

Lawful Basis for Processing

We process personal data based on:

• Contract performance: To provide transportation services
• Legitimate interests: To improve services and prevent fraud
• Legal compliance: To meet regulatory requirements
• Consent: For marketing communications (where applicable)

Your Rights Under GDPR

• Right of Access: Request information about your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing for direct marketing

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:
Email: [email protected]
Phone: +44 20 7555 0123

Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not complied with GDPR requirements.